For your security once you have checked out we are unable able to change the address on your order. If you're not in when a delivery is attempted, our courier will leave a card advising how to arrange a re-delivery or how you can collect your parcel.

Order Received - We have received your order but it hasn’t been processed yet.

Order Processing - Your order is being processed by our warehouse. 

Order Complete - We have completed your order. Once the courier has collected it, you will receive confirmation from them directly.

We work closely with our delivery partners to deliver your parcel safely and to allow you to take delivery of your goods in a way that suits you.

This means you can arrange to reschedule your delivery or arrange to collect it. If you have not received an email confirmation with your tracking information, please use the Contact Us page to speak to our Customer Service team. 

We will keep you updated on the date and time of your delivery via email.

If you are not in when delivery is attempted, the carrier may attempt to leave the parcel with a neighbour. A card should be provided to advise if a delivery attempt has been made. Alternatively, you can amend the delivery instructions by following the information provided by the carrier. 

If your order has been damaged in transit, please use the Contact Us page to speak to Customer Services where one of the team will be happy to help.

For damaged products, incomplete orders or despatched orders that don't arrive within the expected time period, please use the Contact Us page to speak to Customer Services team.