Delivery and Returns
We are pleased to offer free shipping on all orders of £50 or more. For all other orders carriage is charged at £3. All orders are dispatched via UK Mail signed for regardless of the order value.
We offer a 30 day return policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Returned goods should be unused, in a saleable condition and in their original packaging with all labels still attached. Please ensure you do not affix labels or tape to the product packaging, only the external shipping packaging. Burton McCall Ltd t/a Camelbak is entitled to refuse the return or deduct from a refund any diminution of value as a result of the product not being in the above condition.
A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
Please do not send your purchase back to the manufacturer!
Please contact us at firstname.lastname@example.org and return your item as described above to:
Burton McCall Ltd
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We are only able to exchange like for like products. If you require a different item you will need to opt for a refund and place a new order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to original method of payment.
There are certain situations where only partial refunds are granted:
Any item not in its original condition as described above, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Faulty or Damaged Goods
Please contact our Customer Services department for further instructions, either by email email@example.com or by phone 0116 234 4646. Office hours are 0830 to 1700 Monday to Friday.