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We hope that you're pleased with the purchase you've made and service you've received from CamelBak. However, if there's something you're not happy with, you can get in touch with the CamelBak Customer Services team so that we can resolve your issue.

COMPLAINT HANDLING AND DISPUTE RESOLUTION PROCESS

Contact us straight away about your issue.

In the first instance, email the CamelBak Customer Services team as soon as possible.

If possible, please provide a telephone number so we can call you. 

Email: customer.services@camelbak.co.uk or write to us at:

CamelBak Customer Services 

Unit 4 

Roundhouse Road 

Faverdale Industrial Estate 

Darlington 

DL3 0UR

ESCALATING THE COMPLAINT

If after contacting us you feel we haven't resolved your complaint, please contact our Head of Customer Service:

Head of CamelBak Customer Services 

Unit 4 

Roundhouse Road 

Faverdale Industrial Estate 

Darlington 

DL3 0UR

Email: cs.manager@camelbak.co.uk

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