If you’ve changed your mind about your recent purchase, you can return to us within 30 days from the receipt of goods.

Whilst deciding whether to keep your purchases, you have a statutory duty to take reasonable care of the goods whist you inspect the goods or try them on for size. Therefore, please ensure you do not damage the items or the packaging and if you wish to return anything, that it reaches us in perfect resaleable condition. Where an item is sold with a tag attached, the tag must still be attached upon return.

Where you have failed to take reasonable care of the goods whilst in your possession or if you have returned your purchase after 30 days (with the exception of faulty goods), we reserve the right not to accept your return. We may instead return your purchase to you.

We do not accept worn, used, altered or damaged items (with the exception of faulty goods). We reserve the right not to accept returns if the value of an item has been diminished by something caused by you.

Used, worn, dirty or products marked from make-up, lotions and perfumes are exempt from being able to be returned.  

The goods are your responsibility until they reach our warehouse, so make sure they’re packaged properly and obtain proof of postage. CamelBak cannot accept responsibility for returned parcels which are not delivered.

Only items purchased at www.camelbak.co.uk can be returned. We can’t take return of products purchased through another CamelBak retailer, these need to be returned to the original retailer. 

No problem. Send the item back with the returns form included and we will provide you a full refund including the cost of standard shipping.*

You can print a duplicate returns form here.

*Please note that postage costs related to returning items is the responsibility of the customer and these costs will not be reimbursed. 

If you would like a different product or size, you need to send back the item you wish to return and place a new order for the new item and we will get it to you as quickly as possible. We will then process your return and refund for the items you have sent back.

If you are returning item(s) to us please send them to:

CamelBak Online Returns

Unit 4 Roundhouse Road

Faverdale Industrial Estate

Darlington

County Durham

DL3 0UR

United Kingdom

Follow the steps on your printed returns form inside the package. If you have misplaced your form, you can use the instructions below.

1. Complete the returns form. You can print a duplicate returns form here.

2. Create a Royal Mail Returns label for the package you wish to return. You can do this here.  

3. Download your returns label, print it at home and attached to the front of your package.* 

4. Place the Returns Form in the package.

5. Take your parcel to your local Post Office and pay any applicable postage.**

Keep hold of any proof of postage receipts you receive until the refund has been completed. To keep of track your parcel, you can do so via Royal Mail Tracking. 

*Royal Mail can also print the label for you. Take the order confirmation email and your packaged item including the completed returns form to a Post Office® branch or Royal Mail Customer Service Point (CSP). They will scan the QR code and print the label for you. If you choose a CSP, check before you go that it can print labels. You can check the Royal Mail location finder on their website here to view that ‘Label printing service is available’ is listed under 'facilities'.

**All orders include free standard returns with Royal Mail. Any postage costs over and above that which is already provided (i.e Tracked & Signed), is the responsibility of the customer. 

We aim to process returns as quickly as possible however it can take up to 14 days to be processed.  

In the unlikely event your purchase develops a problem we’re here to help.

All CamelBak products come with a lifetime warranty against manufacturing defects. If your product has developed a fault, all you need to do is return it to us with your returns form and let us know the problem. See full details about the Got Your Bak™ Lifetime Warranty. 

Only items purchased at www.camelbak.co.uk can be returned. We can’t take return of products purchased through another CamelBak retailer, these need to be returned to the original retailer.  

If your item is found to be faulty, we will arrange a replacement part, products or refund. See full details about the Got Your Bak™ Lifetime Warranty.  

All refunds will be processed within 14 days of your item being returned according to the payment method used below:

Credit / Debit card

If you paid by credit or debit card, we will refund the same card originally used for payment.

PayPal

If you paid online using PayPal we will process your refund to your PayPal account.

E-Wallet

If you paid online using your account E-Wallet we will process your refund to your E-Wallet account.