If you’ve changed your mind about your recent purchase, you can return it to us within 30 days from the receipt of goods.
Whilst deciding whether to keep your purchases, you have a statutory duty to take reasonable care of the goods whilst you inspect the goods or try them on for size. Therefore, please ensure you do not damage the items or the packaging and if you wish to return anything, that it reaches us in a perfect resaleable condition. Where an item is sold with a tag attached, the tag must still be attached upon return.
Where you have failed to take reasonable care of the goods whilst in your possession or if you have returned your purchase after 30 days (with the exception of faulty goods), we reserve the right not to accept your return. We may instead return your purchase to you.
We do not accept worn, used, altered or damaged items (with the exception of faulty goods). We reserve the right not to accept returns if the value of an item has been diminished by something caused by you.
Used, worn, dirty or products marked from make-up, lotions and perfumes are exempt from being able be returned.
The goods are your responsibility until they reach our warehouse, so make sure they’re packaged properly and obtain proof of postage. CamelBak cannot accept responsibility for returned parcels that are not delivered.
Only items purchased at www.camelbak.co.uk can be returned. We can’t take returns of products purchased through another CamelBak retailer, these need to be returned to the original retailer.
WHAT HAPPENS IF I DON'T LIKE THE ITEMS OR THEY DON'T FIT?
No problem. Send the item back with the returns form included and we will provide you a full refund including the cost of standard shipping.*
*Please note that postage costs related to returning items is the responsibility of the customer and these costs will not be reimbursed.
CAN I EXCHANGE AN ITEM?
If you would like a different product or size, you need to send back the item you wish to return and place a new order for the new item and we will get it to you as quickly as possible. We will then process your return and refund for the items you have sent back.
HOW DO I RETURN MY ITEMS?
If you are returning item(s) to us please send them to:
CamelBak Online Returns
Unit 4 Roundhouse Road
Faverdale Industrial Estate
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process returns as quickly as possible however it can take up to 14 days to be processed.
MY ITEM HAS DEVELOPED A FAULT - WHAT SHOULD I DO?
In the unlikely event your purchase develops a problem we’re here to help.
All CamelBak products come with a lifetime warranty against manufacturing defects. If your product has developed a fault, all you need to do is return it to us with your returns form and let us know the problem. See full details about the Got Your Bak™ Lifetime Warranty.
Only items purchased at www.camelbak.co.uk can be returned. We can’t take return of products purchased through another CamelBak retailer, these need to be returned to the original retailer.